Horseshoe Online Casino Terms of Service

Welcome to Horseshoe Online Casino. These Terms and Conditions govern your access to and use of our real-money online casino platform, available at horseshoeonlinecasino.com. By registering an account, logging in, or using any of our services, you agree to be bound by these terms in full. We encourage you to read this document carefully before you begin playing. If you do not agree with any part of these terms, please do not use our services. At Horseshoe Casino, we reserve the right to update or amend these terms at any time, and continued use of our platform following any such update constitutes your acceptance.

1. About Us

At Horseshoe Online Casino, we operate under the legal entity American Wagering, Inc. d/b/a William Hill & Caesars Sportsbook, part of the Caesars Entertainment group, located at 6325 S. Rainbow Blvd #100, Las Vegas, NV. Trademarks are held by William Hill U.S. HoldCo, Inc. ("Caesars"). Our New Jersey operations are conducted through Horseshoe New Jersey / Caesars Interactive Entertainment. We are licensed and regulated by multiple US and Canadian gaming authorities, including the Michigan Gaming Control Board, New Jersey Division of Gaming Enforcement, Pennsylvania Gaming Control Board, West Virginia Lottery Commission, and the Alcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario.

2. Eligibility and Registration

Our services are available exclusively to eligible players. Here at Horseshoe Casino, we require that all users meet the following criteria before creating an account:

• You must be at least 21 years of age.
• You must be physically located within a licensed jurisdiction at the time of play — eligible US states include Michigan, New Jersey, Pennsylvania, and West Virginia; eligible Canadian provinces include Ontario and Alberta.
• You must not be on any self-exclusion or exclusion list maintained by any gaming authority.
• You may only hold one account with us at any given time.
• You must provide accurate and complete information during registration, including your Social Security Number (SSN), a valid government-issued photo ID, and a proof of address such as a utility bill.

We use GeoComply geolocation technology to verify your physical location and IDVerse/Incode for identity verification. Real-money play is geofenced to licensed states and provinces only. Persons located outside eligible jurisdictions cannot access or use our real-money services in compliance with the Wire Act and UIGEA.

3. Account Security and Responsibility

At Horseshoe Casino, we expect you to keep your login credentials strictly confidential. You are solely responsible for all activity conducted through your account. We strongly advise you not to share your IG1ke15fHLbM@pm{ with any third party. If you suspect unauthorized access to your account, please contact us immediately at our horseshoe casino phone number: (855) 605-6945, available 5am–3am daily. Ontario players may also reach us at (855) 700-0123. We will not be held liable for losses resulting from your failure to protect your account credentials.

4. Deposits and Withdrawals

4.1 Accepted Payment Methods

We offer a wide range of deposit options at Horseshoe Casino to suit our players' needs. Accepted deposit methods include:

• Debit cards (Mastercard / Visa)
• Interac Debit and Interac e-Transfer (Canada only)
• eCheck via VIP Preferred / ACH
• Online Banking
• Caesars Prepaid Play+ Card
• PayPal and Venmo
• Apple Pay
• PayNearMe (cash deposits, up to $500/day)
• Wire Transfer (minimum $2,500)
• Cash at Caesars retail locations or kiosks
• Credit cards are accepted in Canada only (Visa, Mastercard, Amex); credit cards are NOT accepted in US states. Discover is not accepted.

Our minimum deposit is $5 for digital methods across all supported states. Withdrawal methods mirror deposit options in most cases, with the exception that Apple Pay and PayNearMe are deposit-only and cannot be used for withdrawals.

4.2 Withdrawal Processing Times

At Horseshoe Online Casino, we process withdrawal requests within up to 72 hours internally. After processing, estimated times are as follows:

• Debit card: approximately 1 hour
• PayPal / Venmo: same business day
• ACH / eCheck: 1–2 business days
• Refunds: 3–5 business days
• Card deposits may impose a 14-day restriction on withdrawals to the same card.

Our minimum withdrawal is $1. A combined daily transaction cap of $10,000 (deposits and withdrawals) applies per Michigan Terms of Service. Interac (Canada) allows transactions between $1 and $25,000 per transaction.

5. Bonuses and Promotions

Our Horseshoe Casino sign up bonus for new players is the Welcome Offer — Bonus Spins Bundle, available using the horseshoe casino promo code SHOEHSH. This horseshoe casino new player bonus delivers 500 Bonus Spins in total (4 × 125 spins) on select games. The first offer is granted immediately upon registration, with Offers #2–4 issued weekly upon earning 1 Tier Credit. Tier Credits are earned at 1 TC per $5 coin-in on slots and video poker, or $25 on table games (Ontario: wager $5 cash).

At Horseshoe Casino, our bonus wagering requirements are as follows:

• Slots: 1× wagering requirement
• Video Poker: 2× wagering requirement
• Other casino games: 5× (NJ: 2×)
• Craps: excluded from bonus wagering
• Players have 5 days to complete wagering; spins are valid for 5 days after issuance.

We also offer ongoing horseshoe casino promotions through Caesars Rewards, including reload bonuses and deposit-match promos (e.g., 100% up to $100 in select states). All promotions are subject to state-specific terms and eligibility requirements. Players must be 21+. We reserve the right to modify, suspend, or cancel any promotional offer at our discretion.

6. Caesars Rewards Loyalty Program

At Horseshoe Casino, we are proud to offer access to the Caesars Rewards® program — one of the most recognized loyalty networks in the industry. You earn 1 Reward Credit per $25 wagered on table games or per $5 coin-in on slots. Tier Credits determine your status level, and Reward Credits are redeemable at 50+ Caesars destinations both online and at land-based properties. We reserve the right to adjust program terms at any time in accordance with Caesars Rewards policies.

7. Game Availability

Our Horseshoe Online Casino game library includes thousands of real-money titles across multiple categories. We offer horseshoe casino online slots including classic, video, and jackpot variants, as well as live dealer table games, video poker, craps, roulette, blackjack, and progressive jackpot games. Our full library is accessible via desktop, mobile browser, and through the dedicated Horseshoe Casino app available on iOS and Android. Game availability may vary depending on your jurisdiction.

8. Responsible Gaming

At Horseshoe Casino, we are firmly committed to promoting responsible gambling. We provide all players with access to deposit limits, gaming limits, cool-off periods, and self-exclusion tools. If you believe you may have a gambling problem, please contact the National Problem Gambling Helpline at 1-800-GAMBLER. Accounts that remain dormant for 3 years will be deactivated in accordance with regulatory requirements. We will never target responsible gaming tools as a penalty — these features exist solely for your protection.

9. Termination and Suspension

We reserve the right to suspend or terminate any account at our sole discretion if we determine that you have violated these Terms and Conditions, provided false information, engaged in fraudulent or collusive behavior, or breached any applicable law or regulation. Upon termination, any bonus funds not yet wagered will be forfeited. Legitimate real-money balances will be returned subject to verification and applicable withdrawal procedures.

10. Limitation of Liability

Our platform is provided on an "as is" basis. While we strive to maintain uninterrupted service, we do not guarantee that our platform will be free from errors, interruptions, or technical issues. To the fullest extent permitted by law, we exclude all warranties, whether express or implied. Our total liability to you in connection with your use of our services shall not exceed the total deposits made by you in the 30 days preceding the claim.

11. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the applicable licensed jurisdiction in which you reside or are located. At Horseshoe Online Casino, we encourage players to first contact our support team to resolve any disputes informally. Unresolved disputes may be escalated to the relevant gaming authority in your state or province. We commit to cooperating fully with any regulatory investigation or dispute resolution process.

12. Contact Us

If you have any questions about these terms or our services, our Horseshoe Casino support team is here to help. You may contact us by phone at (855) 605-6945 (5am–3am daily), by live chat on our platform, or by submitting a request via the Caesars Web Form. Ontario players may call (855) 700-0123. We are committed to responding to all inquiries promptly and professionally.